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Titel
Factory Workers Ordinary User Experiences : an overlooked perspective
VerfasserMeneweger, Thomas ; Wurhofer, Daniela ; Fuchsberger, Verena ; Tscheligi, Manfred
Erschienen in
Human Technology, Jyväskylä, 2018, Jg. 14, H. 2, S. 209-232
ErschienenJyväskylä : Open Science Center, University of Jyväskylä, 2018
SpracheEnglisch
DokumenttypAufsatz in einer Zeitschrift
Schlagwörter (EN)user experience theory / nuances of ordinariness / experiences with technology / computer-supported practices / factory / automated systems
ISSN1795-6889
URNurn:nbn:at:at-ubs:3-11099 Persistent Identifier (URN)
DOI10.17011/ht/urn.201808103817 
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 Das Werk ist frei verfügbar
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Factory Workers Ordinary User Experiences [0.42 mb]
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Zusammenfassung (Englisch)

Experiences with technology often are described as exciting and outstanding, for instance, in relation to novel technologies at home or at work. In this article, we aim to complement this perspective by emphasizing peoples mundane and ordinary experiences with technology, that is, unremarkable experiences happening in the background of peoples attention. Based on our investigations of user experience in a semiconductor

factory, we show how such ordinary experiences are substantial in workers everyday

interactions with technology, which are mainly shaped by repetitive activities and r

outines. However, current conceptions of user experience seem to overlook those mundane

experiences and how they can contribute to positive experiences with technology, as well as work engagement in the factory. In this article, we describe how ordinary ex

periences can be understood and described to amend current user experience conceptions by discussing theoretical, methodological, and design consequences.

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CC-BY-NC-Lizenz (4.0)Creative Commons Namensnennung - Nicht kommerziell 4.0 International Lizenz